FAQs

General Info

• Check In/Check Out Times
  Check in time is at 4pm, check out time is at 10am.
• Who can I contact if I have a problem or questions while I am at the Resort?
  In most cases, the front desk or activities staff can provide the assistance you need. Owner Services staff is available from 8am to 6pm Monday – Friday and 10am to 6pm on Saturday. Owner Services is closed Sunday and holidays. We also have a Manager on Duty at all times should you feel the need for special assistance.
• Do you have a restaurant on property?
  We have a restaurant and tiki bar located on our first floor. Seating is available inside & outside. Please check with the restaurant for any daily specials and hours of operation.
• Are all the suites oceanfront?
  Not all of our suites are oceanfront. The resort itself is on the ocean, however some suites offer ocean views, island views or tropical views of our pool/courtyard.
• May I park a motorhome or recreational vehicle on property?
  We do not have onsite parking available for motorhomes, trailers, boats, or RV’s.
  Alternative parking information can be provided.
• Do you have any planned activities at the Resort?
  We have an extensive schedule of activities for adults and children. Please see Resort Activities for more info.
• What do the timeshare suites look like?
  Each of our suites are furnished with a full complement of amenities. An inventory is provided in your suite.
• What is the Rental Agreement I received in the mail with my maintenance bill?
  If you are a WEEKS owner and choose not to use or deposit your week with RCI, you can request the Resort to try to rent it for you. All maintenance fees and taxes must be paid in order to sign up for the rental program. Please contact Owner Services for more information or download the form from www.dailymanagementresorts.com.
• What is there to do in the area around the Resort?
  Please click here for more information about Resort Activities.
• We do not allow any personal umbrellas in the pool area. Personal umbrellas are allowed in designated areas at the beach only. This is to insure the safety of all our guests.

About your Ownership

• My deed says I own a floating week, yet a friend owns a fixed week, floating unit.  What do fixed and floating terms mean?
  A fixed week refers to a specific week or unit designated for your use. If you own week 2, you’ll always be set to arrive for that week, unless you deposit it with RCI. Please contact owner services to determine what date that week 2 starts each year. A floating week or unit means you do not have a set week or unit (if either is specified as floating). These terms are important to be familiar with and determine your usage of your timeshare unit/week. Whether you have a fixed or floating contract, it is important to contact Owner Services as soon as you decide your usage for any year. This can also give your more of an opportunity to get the week you prefer in floating cases. The longer you delay, the less likely you will be able to find availability when you prefer. Floating for purposes of reservations or exchange is on a first come, first serve basis.
• I own a double share.  Am I entitled to 1 week in the double share or 2 weeks?
  If you own 1 week double share, you can occupy it only for the particular week owned.
• Can I make reservations at the Resort after my week has passed (fixed week owners) or after December 1st (floating week owners) year?
  It is your responsibility as an owner to make you reservations in advance of your week. If you own a floating unit, the sooner you place your reservation, the better your chances are to get the week you want. Reserve as soon as possible.
• I want to sell my timeshare unit.  How do I do that?
  Check your condominium documents, they are circumstances you need to be aware of and comply with to sell.
• Can the Resort re-sell or buy back my timeshare unit for me?
  Currently the Resort does not offer a re-sale program nor does it buy back timeshare units. You can contact the Berkley Group Inc at 954-563-2444 if you would like to deed back your week.
• I own a floating unit, how do I get the suite I prefer when I come for my stay at the Resort?
  As an owner you receive preferential location for your stay, but it is based on a first come, first served basis always. To optimize your benefit decide what is you want to do early and put your request in with Owner Services.

Owner Services

• What are the hours of owner services department?
  Owner Services is open Monday – Friday 8am-6pm and Saturday from 10am-6pm, excluding holidays. All times listed are Eastern Standard. Contact numbers are 561-863-4000 or 800-328-2289. Email at pbsr@dmresorts.com.
• When I call the resort, I frequently get voice mail, not a real person, how do I reach you directly?
  The department is very busy at times with several thousand owners to assist. If you leave a detailed message, you will receive a return call and could save yourself the time of waiting on hold. Calls and emails are returned as soon as possible.
• What does Owner Services do for me?
  Owner Services is who you contact to make reservations at your home resort, deposit your unit, or pay your maintenance fees and taxes. Owner Services is your most responsive contact at the Resort.
• Why do I have to call the Resort to deposit my week with RCI?
  Agreements in place between RCI and your resort require you to deposit your week through the Resort. For practical reasons, this allows your home resort to assure maintenance fees payments are current prior to exchanging your unit.

Money Matters

• Why did my maintenance fees and taxes increase this year?
  Maintenance fees are set each year after the annual Homeowner Budget is complete, real estate taxes are established by Palm Beach County Government. Amounts are then equally assessed each year to owners.
• Where can I get a copy of the current year’s budget?
  Click here for the current year’s association budget PDF.
• If my timeshare week is bi-annual, why am I billed maintenance fees each year?
  Bi-annual ownership is billed at ½ the total amount each year.
• Can I pay my maintenance fees online?
  You can pay via the secure Member Login. 
• I received a rental agreement with this year’s maintenance fee billing, please explain?
  If you choose not to use your week or deposit it with RCI, you can ask the resort to try to rent your unit. Request a rental form from Owner Services. Complete the rental agreement form and return to owner services department. The sooner you choose to rent, the better chance you have. The most common mistake is waiting until your week has past to rent it.  Please review the rental form which has all the details you need to complete. Refer to Owner Services with any other questions.  All fees must be paid prior to being placed into the rental program.

RCI

• How do I deposit my week with RCI?
  You need to be current on our maintenance fees in order to do this. To ensure RCI availability, deposit early. Depositing your week is simple and can be done by contacting Owner Services at 561-863-4000 or 800-328-2289.
• What is the exchange fee with RCI?
  The exchange fee is paid directly to RCI, please refer to www.rci.com for current exchange fees.
• If I trade my week through RCI to my home resort do I still have to pay the exchange fee?
  Yes, anytime you exchange through RCI fees are applicable.
• As an RCI member, do I get a discount if I decide to extend my stay at the resort?
  Additional nights are subject to availability and on the policy of the resort you are visiting. Check rates and availability with resort.